Digicel+ Sales Team Lead

About the role

Digicel+ is looking for a Sales Team Lead in Providenciales to supervise and drive the performance of its Direct Sales Team toward mobile and Digicel+ sales targets. The role covers daily field sales, coaching and motivating team members, ensuring compliance with company policies and delivering exceptional customer experiences while growing revenue and market share.

Key responsibilities

• Drive prepaid, postpaid, plan activation and Digicel+ sales targets, monitor daily agent performance and execute field sales strategies
• Support promotional campaigns and community events, and track KPIs such as gross adds, recharge growth and churn reduction
• Supervise, coach and motivate the team, run daily briefings and performance reviews, and assist with onboarding and training
• Work with the Direct Sales Manager on sales strategy, coordinate campaigns and organise training to close skill gaps
• Monitor sales performance, help with performance reviews and appraisals, and analyse trends to recommend improvements
• Coordinate daily field deployment, manage inventory of SIM cards, devices and promotional materials, and reconcile what agents receive
• Verify activations and sales through Transact, CAIN, Broadhub and other systems, and ensure compliance with SIM registration and regulatory standards
• Resolve customer complaints, promote retention and upselling, and act as a point of contact for escalated concerns
• Prepare daily, weekly and monthly sales reports, validate commission data and report on team KPIs and market trends

Required profile

• Associate degree or equivalent in Business Administration, Sales, Marketing or a related field preferred
• Minimum 2-3 years' experience in sales, retail or telecommunications
• Previous supervisory or team leadership experience preferred; experience managing field sales teams is an asset
• Strong understanding of telecommunications products and services preferred
• Valid driver's license is an asset

Required skills

• Proficiency in Microsoft Office Suite
• Ability to analyse sales performance and prepare reports
• Leadership, communication, negotiation and problem-solving skills